Integrity Labs is excited to invite you to an exclusive event where we will explore how Artificial Intelligence (AI) is revolutionizing the future of contact centers. During this event, we will demonstrate the powerful capabilities of the Cisco Webex Contact Center platform, integrated with comprehensive Omnichannel functionalities that can elevate your operational efficiency and enhance customer engagement.

Discover how the Verint Open Platform injects AI directly into business workflows, through a team of specialized bots to increase customer experience automation and driving significant ROI to deliver business outcomes.  

We'll also share how Pachira AI Voicebot delivers personalized and efficient customer interactions. These tools are designed not only to understand and analyze customer needs but also to facilitate a more responsive and intuitive service experience.

Last but not least, learn about VoiceCyber Remote Agent Monitoring solutions that ensure your remote workforce performs at peak efficiency with consistent quality assurance.

Join us to see firsthand how our cutting-edge technologies can empower your contact center, drive customer satisfaction, and give you a competitive edge in the dynamic world of customer service.

We look forward to welcoming you to a vibrant discussion that promises to deliver actionable solutions, tailored to your specific needs and business goals.

Agenda:

Time

Topics

14:15

Welcome and Introduction

14:25

Cisco Webex CC – The AI-powered customer experience platform for today and tomorrow

15:05

Break

15:25

Verint – Specialized Bots augment your human workforce

15:55

Pachira – AI Solution on Voicebot and Chatbot

16:15

Voice Cyber – Compliance monitoring solution for remote agents

16:40

Lucky draw

Event Details

Thursday, 15 August 2024 | 14:15 - 16:45 (Registration starts at 14:00)

Venue: Pine & Cypress Function Room, Lobby Floor, REGENT Hong Kong, 18 Salisbury Road, Kowloon, HK.

Language: Cantonese














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