As the cybersecurity and threat landscape becomes more challenging for businesses of all size, the traditional perimeter-based security approach is no longer sufficient for the digital era. Our cyber security solutions protect your business and mitigate risk. Guard your computers, networks, programs, and data from cyber attacks, protecting you against attacks such as information theft and money extortion that destroying business operation. We offer a cyclic services approach, ensuring your business is well equipped to deal with existing and emerging threats. Our cyber security solutions help you achieve true organisational resilience. By combining intelligence-driven security services with industry-leading security technologies and insights, we help you stay ahead of any threats – known and unknown – blocks zero-day to protect your business, customers, revenue and reputation.
Today, customers want contact centers to support on your website, social media channels or app on top of phone calls.
A simple phone system won’t cut it anymore. You need to be ready to respond in real time on your customers’ channels of choice.
I-Labs can offer a full range of call center solutions with all the essentials built in. This includes inbound and outbound, from call routing and IVR to email, chat, social media, messaging, screen share, self-service options, workforce optimization, analytics, and easy ways to connect your other business systems.
Trust is earned, not simply given — and once earned, it has to be maintained. At I-Labs, we work hard to provide a consistent level of world-class service for our customers. As your call center technology partner, we will be with you every step of the way and always strive to maintain your trust through our deep commitment to security and transparency. On top of the call center solutions, we can offer the voice recording solutions for compliance, recording interactions across multiple channels: voice, chat, video, and social media as well. We effectively capture customer interaction content in real time, so that organizations can maintain compliance and positively impact business results.
On top of the off-the-shelf solutions, our experts can work with your team to determine how we can help you to meet the critical challenges facing your business. Together, we have found a unique investment that strikes a balance between creating value today and building capabilities in the future. I-Labs can provide tailor made solutions like dashboards, webchat, chatbot, announcement system, auto dialer, reporting system, AI Customer Service System and Speech Analytics for compliance, etc. which have greatly enhanced the management capability and business development of your companies.
With the advent of COVID-19 and the social distancing needs, the work-from-home (WFH) economy has arrived and is here to stay. I-Labs can work out tailor made solutions for different customers for meeting their needs with best productivity and efficiency. Not only for a general staff, but also Stay-at-home agents can work from anywhere across the globe while also remaining virtually connected to centralized command centers and their teams. Other than that, I-Labs can provide remote office camera and monitoring solutions for customers so that they can provide their best support assistance and performance assurance for their WFH staffs.
Businesses today must compete in a dynamic IT environment empowered by smart devices, data enriched artificial intelligence and faster, more efficient operating systems, while being vigilant against growing security threats. Intent-based networking is the evolution of intelligent networking. It simplifies operations, improves agility and fortifies security with advanced automation. No wonder it’s taking the business world by storms. One of the smartest ways to stay ahead of the curves is to find a technology partner with the knowhow, solutions and services to match your business needs.
Utilize I-Labs wide range of networking solutions to maximize your investment and drive your business forward. Enjoy proven methodologies from initial consultation on network design to planned implementation delivered by our professional consultant, trained and dedicated engineers while meeting your ongoing servicing needs.
Provide completely customized solutions tailored for your specific business’ requirements. Whether you are seeking to enhance an existing network or build a completely new one, we can cater for all your needs to ensure high availability.